The login screen is not loading

Login issues

First check other websites to make sure the internet is working. Then make sure that the internet address is being typed in correctly. Try to go to your website homepage and add "/v5" onto the end. This will take you to the login screen.

If the screen is just coming up blank try to clear your browser cache by following the instructions below. All those files stored in your cache take up space, so from time to time; you may want to clear out the files stored in your cache to free up some space on your computer. This is called clearing the cache.


Internet Explorer 7

Open IE 7 and click the Tools menu.
Click the Delete Browsing History link at the top.
Under the Temporary Internet Files heading, click Delete files...
Click Yes when you see the prompt asking if you are sure you want to delete all temporary files.
Then Close and Re-open Internet Explorer


Internet Explorer 8

Once your browser is open, click the Tools menu.
Click on Delete Browsing History...
Select Temporary Internet Files.
Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache).
If you want the browser to automatically clear the cache whenever you close it, click the Advanced tab.
Click to check the box next to the Empty Temporary Internet Files folder when browser is closed option (in the section labeled Security).
Click OK.
This will delete everything except cookies.
Then Close and Re-open Internet Explorer

Note: IE8 has a "feature" which retains some cookies even after you clear your cache if you do not UNCHECK the "Preserve Favorites Website Data."
 If you truly need to clear your cache, you will want to uncheck this!


Internet Explorer 9

Once your browser is open, click the gear at the top right to open the settings menu.
Then, select Safety and Delete Browsing History
Select Temporary Internet Files.
You will also need to uncheck all the other boxes, especially Preserve Favorites website data.
This option makes the window also delete objects from websites in your Favorites folder, which is necessary to completely clear your cache
Click the Delete button near the bottom of the window to perform the operations (i.e. clear your cache by deleting temporary files).
Your computer will work for a moment, and then the process will be complete.

Then Close and Re-open Internet Explorer